Feedback
Making a complaint
We value your feedback on our research activities and processes. Should you need to make a complaint, please use the process described below.
How to make a complaint
If you have a complaint about any aspect of Landscape Logic business, research or operations, you should make your complaint in writing. This should be addressed: Communications Manager, Private Bag 55, University of Tasmania, Sandy Bay, Tas 7005. Your name and relevant contact details must be provided.
Who can make a complaint?
Any person or organisation who has dealings with Landscape Logic can make a complaint, including research and regional NRM organisations, community and industry representatives, and land holders.
Assistance in formulating a complaint
Your complaint should include:
The nature of your complaint (for example, is it about our research practices, the conduct of our employees or partners, the transparency of our processes, or terms of an agreement?)
- The reason for your complaint.
- The outcome you hope to achieve.
- Any material which supports your complaint.
- Please make your complaint as soon as possible. The longer you wait, the less clear facts can become and the harder to find a solution.
Dealing with complaints
- We will acknowledge the receipt of your complaint within 7 days. If necessary, you may be contacted by phone to clarify details of your complaint.
- If the complaint involves another person, we will forward the complaint and any supporting information for that person to comment.
- We will respond to the complaint in writing within 14 days of acknowledging receipt. However, if the complaint involves another person, we will respond as soon as practicable after receiving that person's comments on the complaint.
- We will maintain a register of all complaints received and the responses we have made. This will reside with the Communications Manager.
- All responses will provide you with an opportunity to take the matter further.
- If you are not satisfied with the explanation that has been provided, you may request that the matter be referred to alternative dispute resolution.
Our ethic
- You will be treated with courtesy and fairness at all times, and we expect the same treatment.
- Your complaint will be treated in confidence.
- We will modify our communication strategy to reflect any improvements we have made to our processes as a result of your complaint.
